Dipl.-Ök. Dr. Christina Sichtmann, Privatdoz.
Christina Sichtmann

Bourdin, D., & Sichtmann, C. (2021). Customer Attitudes Towards Foreign-Accented Employees: Consequences for Voluntary, Replaceable, and Mandatory Customer Participation in Services. In A. J. Malter, & S. M. Baker (Eds.), 2021 AMA Winter Academic Conference : The Human Side of Marketing in an Age of Digital Transformation (Vol. 32). AMA Educators Proceedings

Bourdin, D., & Sichtmann, C. (2020). The Direct, Indirect, and Conditional Effects of a Foreign Employee's Accent on Customer Participation in Services. In Proceedings of the Global Marketing Conference at Seoul (Vol. November 2020, pp. 473-484) https://doi.org/10.15444/GMC2020.04.07.01



Sichtmann, C. (Editorial Journalist), & Diamantopoulos, A. (Interviewee). (2020). Was Spitzenforscher motiviert Abschlussarbeiten zu betreuen. Multimedia output

Bourdin, D., & Sichtmann, C. (2020). Does an Employee’s Accent Impact Customer Participation in Services? In Academy of International Business (AIB) Annual Meeting https://vimeo.com/432450102



Sichtmann, C., Davvetas, V., Bleich, J., & Romanyuk, A. (2019). Migrant Customers’ Acculturation and Participation in Host Country Services. In Proceedings of the 48th European Marketing Academy Conference

Sichtmann, C., Davvetas, V., Romanyuk, A., & Bleich, J. (2019). Migrant Customers’ Acculturation and Their Participation in Services. Paper presented at Annual Meeting of the Academy of International Business, Kopenhagen, Denmark.


Bourdin, D., & Sichtmann, C. (2019). The Impact of Service Employee Accents Eliciting Positive Versus Negative Stereotypes on Customer Participation. In Proceedings of the 6th French-Austrian-German Workshop on Consumer Behavior

Bourdin, D., & Sichtmann, C. (2019). The Influence of Employee Accent on Customer Participation in Services. In Proceedings of the 10th EMAC Regional Conference




Sichtmann, C., Micevski, M., & Halkias, G. (2018). Country Stereotypes and Their Influence on Attributions in Intercultural Service Encounters. In Proceedings of the 47th European Marketing Academy Conference

Sichtmann, C., Davvetas, V., & Diamantopoulos, A. (2018). The Global/Local Product Attribute: Decomposing and Predicting Attribute Weight and Preference in Developed and Emerging Markets. Paper presented at American Marketing Association (AMA) Global Marketing Special Interest Group Conference, Santorini, Greece.

Sichtmann, C., Davvetas, V., & Diamantopoulos, A. (2018). The Global/Local Product Attribute: Decomposing and Predicting Attribute Weight and Preference in Developed and Emerging Markets. In Academy of International Business (AIB) Annual Meeting

Invited Panel Presentation

Christina Sichtmann (Invited speaker)

26 Jun 2019

Activity: Talks and presentationsTalk or oral contributionScience to Science


Migrant Customers’ Acculturation and Their Participation in Services

Christina Sichtmann (Speaker)

26 Jun 2019

Activity: Talks and presentationsTalk or oral contributionScience to Science


Was will ich und wofür stehe ich? Die klare Positionierung als Schlüssel für den Bewerbungsprozess

Christina Sichtmann (Speaker)

3 Jun 2019

Activity: Talks and presentationsTalk or oral contributionScience to Public


Migrant Customers’ Acculturation and Participation in Host Country Services

Christina Sichtmann (Speaker)

30 May 2019

Activity: Talks and presentationsTalk or oral contributionScience to Science


Intercultural Service Encounters: The Influence of Service Employees’ Origin on Customer Satisfaction

Christina Sichtmann (Speaker)

7 Nov 2018

Activity: Talks and presentationsTalk or oral contributionScience to Science


Was will ich und wofür stehe ich? – Die klare Positionierung als Schlüssel für den Bewerbungsprozess

Christina Sichtmann (Speaker)

5 Jun 2018

Activity: Talks and presentationsTalk or oral contributionScience to Public


Warum kaufen Konsumenten Marken?

Christina Sichtmann (Speaker)

16 Sep 2017

Activity: Talks and presentationsTalk or oral contributionScience to Public


Paying for a Higher Workload?

Christina Sichtmann (Speaker)

29 Nov 2012

Activity: Talks and presentationsTalk or oral contributionOther


Do Perceived Brand Globalness and Country-of-Origin Affect the Success of Brand Extensions?

Christina Sichtmann (Speaker)

22 May 2012

Activity: Talks and presentationsTalk or oral contributionOther



Extending Service Brands - Does the Extension Category Matter?

Christina Sichtmann (Speaker)

17 Feb 2012

Activity: Talks and presentationsTalk or oral contributionOther


Beyond the Parent Brand: Does the Country-of-Origin Affect Brand Extension Success

Christina Sichtmann (Speaker)

24 May 2011

Activity: Talks and presentationsTalk or oral contributionOther


Forecasting Willingness-to-Pay with Direct Price Elicitation: Can Consumer Characteristics Explain Variations in Accuracy?

Christina Sichtmann (Speaker)

16 Sep 2010

Activity: Talks and presentationsTalk or oral contributionOther


The Relevance of Parent Brand Attributes for the Evaluation of Product-to-Service Brand Extensions

Christina Sichtmann (Speaker)

26 May 2009

Activity: Talks and presentationsTalk or oral contributionOther


Quality Management and International Performance: An Analysis for B-to-B Services

Christina Sichtmann (Speaker)

8 Aug 2008

Activity: Talks and presentationsTalk or oral contributionOther


International Performance of B-to-B Services: The Role of Quality Management

Christina Sichtmann (Speaker)

27 May 2008

Activity: Talks and presentationsTalk or oral contributionOther


Department of Marketing and International Business

Oskar-Morgenstern-Platz 1
1090 Wien
Room: 05.637

T: +43-1-4277-38038

christina.sichtmann@univie.ac.at