Bourdin D, Sichtmann C. Customer Attitudes Towards Foreign-Accented Employees: Consequences for Voluntary, Replaceable, and Mandatory Customer Participation in Services. in Malter AJ, Baker SM, Hrsg., 2021 AMA Winter Academic Conference : The Human Side of Marketing in an Age of Digital Transformation. Band 32. 2021. (AMA Educators Proceedings).

Bourdin D, Sichtmann C. The Direct, Indirect, and Conditional Effects of a Foreign Employee's Accent on Customer Participation in Services. in Proceedings of the Global Marketing Conference at Seoul. Band November 2020. 2020. S. 473-484 doi: https://doi.org/10.15444/GMC2020.04.07.01

Sichtmann C, Bourdin D. The Relationship between Service Staff Accents and Customer Participation: An Examination of Mediators. in Proceedings of the 11th EMAC Regional Conference. 2020

Bourdin D, Sichtmann C. Does an Employee’s Accent Impact Customer Participation in Services? in Academy of International Business (AIB) Annual Meeting. Online. 2020

Sichtmann C, Davvetas V, Bleich J, Romanyuk A. Migrant Customers’ Acculturation and Participation in Host Country Services. in Proceedings of the 48th European Marketing Academy Conference. 2019

Bourdin D, Sichtmann C. The Impact of Service Employee Accents Eliciting Positive Versus Negative Stereotypes on Customer Participation. in Proceedings of the 6th French-Austrian-German Workshop on Consumer Behavior. 2019

Bourdin D, Sichtmann C. The Influence of Employee Accent on Customer Participation in Services. in Proceedings of the 10th EMAC Regional Conference. 2019

Sichtmann C, Micevski M, Halkias G. Country Stereotypes and Their Influence on Attributions in Intercultural Service Encounters. in Proceedings of the 47th European Marketing Academy Conference. Glasgow. 2018

Sichtmann C, Davvetas V, Diamantopoulos A. The Global/Local Product Attribute: Decomposing and Predicting Attribute Weight and Preference in Developed and Emerging Markets. in Academy of International Business (AIB) Annual Meeting. Minneapolis. 2018