Dipl.-Ök. Dr. Christina Sichtmann, Privatdoz.
Christina Sichtmann
Bourdin D, Sichtmann C. Customer Attitudes Towards Foreign-Accented Employees: Consequences for Voluntary, Replaceable, and Mandatory Customer Participation in Services. in Malter AJ, Baker SM, Hrsg., 2021 AMA Winter Academic Conference : The Human Side of Marketing in an Age of Digital Transformation. Band 32. 2021. (AMA Educators Proceedings).





Bourdin D, Sichtmann C. Does an Employee’s Accent Impact Customer Participation in Services? in Academy of International Business (AIB) Annual Meeting. Online. 2020



Sichtmann C, Davvetas V, Bleich J, Romanyuk A. Migrant Customers’ Acculturation and Participation in Host Country Services. in Proceedings of the 48th European Marketing Academy Conference. 2019

Sichtmann C, Davvetas V, Romanyuk A, Bleich J. Migrant Customers’ Acculturation and Their Participation in Services. 2019. Beitrag in Annual Meeting of the Academy of International Business, Kopenhagen, Dänemark.


Bourdin D, Sichtmann C. The Impact of Service Employee Accents Eliciting Positive Versus Negative Stereotypes on Customer Participation. in Proceedings of the 6th French-Austrian-German Workshop on Consumer Behavior. 2019

Bourdin D, Sichtmann C. The Influence of Employee Accent on Customer Participation in Services. in Proceedings of the 10th EMAC Regional Conference. 2019




Sichtmann C, Micevski M, Halkias G. Country Stereotypes and Their Influence on Attributions in Intercultural Service Encounters. in Proceedings of the 47th European Marketing Academy Conference. Glasgow. 2018

Sichtmann C, Davvetas V, Diamantopoulos A. The Global/Local Product Attribute: Decomposing and Predicting Attribute Weight and Preference in Developed and Emerging Markets. 2018. Beitrag in American Marketing Association (AMA) Global Marketing Special Interest Group Conference, Santorini, Griechenland.


Sichtmann C, Micevski M, Artner S. Does It Matter Who You Are or What You Do? Immigrant Customers’ Cultural and Behavioural Attributions of Service Quality. 2017. Beitrag in 26th Annual Consortium in International Marketing Research (CIMaR 2017), Florenz, Italien.

Invited Panel Presentation

Christina Sichtmann (Invited speaker)

26 Juni 2019

Aktivität: VorträgeVortragScience to Science


Migrant Customers’ Acculturation and Their Participation in Services

Christina Sichtmann (Vortragende*r)

26 Juni 2019

Aktivität: VorträgeVortragScience to Science


Was will ich und wofür stehe ich? Die klare Positionierung als Schlüssel für den Bewerbungsprozess

Christina Sichtmann (Vortragende*r)

3 Juni 2019

Aktivität: VorträgeVortragScience to Public


Migrant Customers’ Acculturation and Participation in Host Country Services

Christina Sichtmann (Vortragende*r)

30 Mai 2019

Aktivität: VorträgeVortragScience to Science


Intercultural Service Encounters: The Influence of Service Employees’ Origin on Customer Satisfaction

Christina Sichtmann (Vortragende*r)

7 Nov. 2018

Aktivität: VorträgeVortragScience to Science



Warum kaufen Konsumenten Marken?

Christina Sichtmann (Vortragende*r)

16 Sep. 2017

Aktivität: VorträgeVortragScience to Public


Paying for a Higher Workload?

Christina Sichtmann (Vortragende*r)

29 Nov. 2012

Aktivität: VorträgeVortragAndere




Extending Service Brands - Does the Extension Category Matter?

Christina Sichtmann (Vortragende*r)

17 Feb. 2012

Aktivität: VorträgeVortragAndere


Beyond the Parent Brand: Does the Country-of-Origin Affect Brand Extension Success

Christina Sichtmann (Vortragende*r)

24 Mai 2011

Aktivität: VorträgeVortragAndere




Quality Management and International Performance: An Analysis for B-to-B Services

Christina Sichtmann (Vortragende*r)

8 Aug. 2008

Aktivität: VorträgeVortragAndere


International Performance of B-to-B Services: The Role of Quality Management

Christina Sichtmann (Vortragende*r)

27 Mai 2008

Aktivität: VorträgeVortragAndere


Institut für Marketing und International Business

Oskar-Morgenstern-Platz 1
1090 Wien
Zimmer: 05.637

T: +43-1-4277-38038

christina.sichtmann@univie.ac.at