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Busse, V., & Strauss, C. (2021). Crowdfunding and Uncertain Decision Problems—Applying Shannon Entropy to Support Entrepreneurs. In N. Kryvinska, & A. Poniszewska-Maranda (Eds.), Developments in Information & Knowledge Management for Business Applications (Vol. 2, pp. 289-304). Springer. Studies in Systems, Decision and Control Vol. 376 https://doi.org/10.1007/978-3-030-76632-0_10

Bourdin, D., & Sichtmann, C. (2021). Customer Attitudes Towards Foreign-Accented Employees: Consequences for Voluntary, Replaceable, and Mandatory Customer Participation in Services. In A. J. Malter, & S. M. Baker (Eds.), 2021 AMA Winter Academic Conference : The Human Side of Marketing in an Age of Digital Transformation (Vol. 32). AMA Educators Proceedings