Drivers and influencing factors in mobile payment acceptance

Author(s)
Philip Reiting, Andreas Mladenow, Christine Strauss, Gabriele Kotsis
Abstract

The development and diffusion of smartphones has paved the way for several trends, among them an alternative payment solution in the form of mobile payment. Mobile payment is part of the overarching concept of mobile transactions, and experiences varied acceptance and adoption. This paper analyzes drivers and factors determining consumers' acceptance and adoption of mobile payment. For this reason, we examine the contribution of the two basic approaches, i.e. the "technology acceptance model"and the "unified theory of acceptance and use of technology"in the context of mobile payment. Based on empirical evidence, we identified several factors, which were found to have impact on primary adoption; a compelling user experience turned out to be the main driver of long-term usage.

Organisation(s)
Department of Marketing and International Business
External organisation(s)
Johannes Kepler Universität Linz
Journal
ACM International Conference Proceedings Series
Volume
F166737
Pages
1-5
No. of pages
5
DOI
https://doi.org/10.1145/3401895.3402073
Publication date
2020
Peer reviewed
Yes
Austrian Fields of Science 2012
502009 Corporate finance, 502050 Business informatics, 502007 E-commerce, 202038 Telecommunications
Keywords
ASJC Scopus subject areas
Software, Human-Computer Interaction, Computer Vision and Pattern Recognition, Computer Networks and Communications
Portal url
https://ucrisportal.univie.ac.at/en/publications/4b7ddf21-ec66-495c-b3d8-a0030a65ebed