We're Sorry! Effects of Online Complaint Handling on Observers' Attitudes

Author(s)

Wolfgang Weitzl, Elisabeth Wolfsteiner, Clemens Hutzinger

Organisation(s)

Department of Communication, Department of Accounting, Innovation and Strategy, Department of Sport and Human Movement Science

Publication date

2016

Peer reviewed

Yes

Austrian Fields of Science 2012

502019 Marketing

Keywords

Portal url

https://ucrisportal.univie.ac.at/en/publications/were-sorry-effects-of-online-complaint-handling-on-observers-attitudes(3f5ba892-87c6-42cc-9794-1c0ea196f5b4).html