Collaborating with Newcomers – An Empirical Usability Study on Zoom
- Author(s)
- Gabriele Kotsis, Thomas Wacha, Christine Strauss
- Abstract
During lock-downs and restrictions due to the COVID-19 pandemic many people and many companies were forced to use online-tools to connect and to communicate with each other while being in home office or in the workplace. Paving the way for collaboration, the initiation-phase is crucial as people from various environments need to valuate mutual dispositions, build up trust, and explore each other’s intentions and capabilities. The online version of such a phase calls for easy-to-use tools that allow even newcomers to concentrate on the true purpose of that phase. On the example of Zoom, which is a cloud-based solution for that need and which is a major player in this vast market, we perform a usability evaluation of the Zoom desktop-client guided by Nielsen’s heuristics. As a result, we propose a redesign of the feature join meeting, which we tested against the original one by inexperienced users to find out which of them better serves the user’s needs.
- Organisation(s)
- Department of Marketing and International Business
- External organisation(s)
- Johannes Kepler Universität Linz
- Pages
- 147-157
- No. of pages
- 11
- DOI
- https://doi.org/10.1007/978-3-031-16538-2_15
- Publication date
- 2022
- Peer reviewed
- Yes
- Austrian Fields of Science 2012
- 102024 Usability research, 502050 Business informatics
- Keywords
- ASJC Scopus subject areas
- Theoretical Computer Science, Computer Science(all)
- Portal url
- https://ucris.univie.ac.at/portal/en/publications/collaborating-with-newcomers--an-empirical-usability-study-on-zoom(00a2d39c-27b1-4581-b750-d0a05bd2e4c7).html