News

Publications

Davvetas, V., & Diamantopoulos, A. (2016). Regretting your Brand-Self? The Moderating Role of Consumer-Brand Identification on Consumer Responses to Purchase Regret. In Proceedings of the 7th European Marketing Academy Regional Conference

Sichtmann, C., & Patak, P. (2016). Service Encounters with Immigrant Customers - A Qualitative Study. In P. Hauptfeld-Göllner (Ed.), MAGIC: Managing the Gaps of Intercultural Communication: interkulturelle Projekte zum Erfolg führen (pp. 107-121). Leykam Buchverlag.