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Dewsnap, B., Micevski, M., Cadogan, J., & Kadic-Maglajlic, S. (2020). Flexibility in Marketing & Sales Interfacing Processes. Industrial Marketing Management, 91(November), 285-300. https://doi.org/10.1016/j.indmarman.2020.09.005

Bourdin, D., & Sichtmann, C. (2020). The Direct, Indirect, and Conditional Effects of a Foreign Employee's Accent on Customer Participation in Services. In Proceedings of the Global Marketing Conference at Seoul (Vol. November 2020, pp. 473-484) https://doi.org/10.15444/GMC2020.04.07.01

Schleef, M., Steinlechner, J., Stummer, C., & Strauss, C. (2020). Cooperation Between Performance and Innovation Engine: An Exploratory Study of Digital Innovation Labs in Family Business. In Y. Luo (Ed.), Cooperative Design, Visualization, and Engineering: CDVE 2020 (Vol. 12341, pp. 249-259). Springer. Advance online publication. https://doi.org/10.1007/978-3-030-60816-3_28