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Publikationen

Bourdin, D., & Sichtmann, C. (2021). Customer Attitudes Towards Foreign-Accented Employees: Consequences for Voluntary, Replaceable, and Mandatory Customer Participation in Services. in A. J. Malter, & S. M. Baker (Hrsg.), 2021 AMA Winter Academic Conference : The Human Side of Marketing in an Age of Digital Transformation (Band 32)