Service Systems and Service Innovation

Autor(en)

Marina Stoshikj, Natalia Kryvinska, Christine Strauss

Abstrakt

Service science is perceived as a multidisciplinary approach with the service system as its most important element. The services we use are provided through a certain service system, whereas service system has a specific structure and creates value through defined interactions between its entities, as well as through interactions with external service systems. On a large scale, economy as a whole may be interpreted as one huge service system, containing a variety of entities and interrelated sub-systems. Thus, we provide in our work an analysis of how service science deals with the interaction within and between service systems creating value. And, as one goal of service science and service systems is to provide a basis for service innovation, through which cost efficiency and value creation is enabled, we discuss how service innovation explores means of securing knowledge leadership, which is crucial for further growth of the service sector.

Organisation(en)

Institut für Rechnungswesen, Innovation und Strategie

Externe Organisation(en)

Univerzita Komenského v Bratislave

Journal

Procedia Computer Science

Band

83

Seiten

212-220

Anzahl der Seiten

9

ISSN

1877-0509

DOI

https://doi.org/10.1016/j.procs.2016.04.118

Publikationsdatum

2016

Peer-reviewed

Ja

ÖFOS 2012

502015 Innovationsmanagement, 502052 Betriebswirtschaftslehre, 502050 Wirtschaftsinformatik, 502007 E-Commerce

Schlagwörter

ASJC Scopus Sachgebiete

Allgemeine Computerwissenschaft

Link zum Portal

https://ucrisportal.univie.ac.at/de/publications/b1ad6d92-0424-46ec-893f-8281a0832342