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12.04.2022
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Sichtmann, C., & Patak, P. (2016). Service Encounters with Immigrant Customers - A Qualitative Study. in P. Hauptfeld-Göllner (Hrsg.), MAGIC: Managing the Gaps of Intercultural Communication: interkulturelle Projekte zum Erfolg führen (S. 107-121). Leykam Buchverlag.
Sichtmann, C., & Patak, P. (2016). Service Encounters with Immigrant Customers: Managerial Insights on Challenges and Opportunities. in Proceedings of the 44th Annual Conference of the Academy of Marketing Science
Stoshikj, M., Kryvinska, N., & Strauss, C. (2016). Service Systems and Service Innovation: two pillars of Service Science. Procedia Computer Science, 83, 212-220. https://doi.org/10.1016/j.procs.2016.04.118
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