Chatbots at Work - A Qualitative Case Study to Analyse the Service Quality of Chatbots in the Public Sector in Austria
- Autor(en)
- Renata Kinyo, Katharina Auer-Zotloeterer, Christine Strauss
- Organisation(en)
- Institut für Marketing und International Business, Institut für Business Decisions and Analytics
- DOI
- https://doi.org/10.31410/LIMEN.2024.89
- Publikationsdatum
- 11-2025
- Peer-reviewed
- Ja
- ÖFOS 2012
- 502007 E-Commerce
- Link zum Portal
- https://ucrisportal.univie.ac.at/de/publications/d7519ef4-fa32-4168-9bc1-b49445dfc87b