Chatbots at Work - A Qualitative Case Study to Analyse the Service Quality of Chatbots in the Public Sector in Austria
- Author(s)
- Renata Kinyo, Katharina Auer-Zotloeterer, Christine Strauss
- Organisation(s)
- Department of Marketing and International Business, Department of Business Decisions and Analytics
- DOI
- https://doi.org/10.31410/LIMEN.2024.89
- Publication date
- 11-2025
- Peer reviewed
- Yes
- Austrian Fields of Science 2012
- 502007 E-commerce
- Portal url
- https://ucrisportal.univie.ac.at/en/publications/d7519ef4-fa32-4168-9bc1-b49445dfc87b